Refund policy
At Scents Street, we value your satisfaction with your purchase. If, for any reason, you wish to return an item, please take a moment to review our return policy and process.
Return Policy:
Eligibility: You may return your purchase within 14 working days of the delivery date.
Condition: To be eligible for a return, your item must be in its original condition, unused, and in the same packaging as when it was delivered.
Return Fee: You can return the product by yourself. If you want us to initiate the return we kindly request a return fee of £3.50 to cover the processing and handling of your return.
How to Initiate a Return:
To initiate a return, please follow these simple steps:
Contact Us: Reach out to our Customer Support team at contact@scentsstreet.co.uk to notify us of your intent to return the item. Please provide your order number and details of the item you wish to return.
Payment: We will provide you with instructions on how to pay the return fee of £3.50.
Pack Your Item: Carefully pack the item in its original packaging and include a copy of the invoice or packing slip.
Shipping: Send the package to our return address:
60 West Road
Newcastle Upon Tyne
NE4 9PY
Tracking: We recommend using a trackable shipping service to ensure your return is received safely. Scents Street is not responsible for items lost during the return process.
Refund Process:
Once we receive your return and inspect the item to ensure it meets the return policy criteria, we will process your refund. Please allow up to 14 working days from the date we receive your return for the refund to be credited back to your original payment method. You will receive an email notification when the refund has been processed.
Contact Us:
If you have any questions or require further assistance regarding returns or refunds, please do not hesitate to contact our Customer Support team at contact@scentsstreet.co.uk. We are here to help and ensure your shopping experience with Scents Street is exceptional.